User Manual

User Manual

This comprehensive guide covers all aspects of using the booking platform as an end user.

Access Your Account

Visit the BOOKIN platform to access your account, manage bookings, and explore all available features.

Making a Booking

Step 1: Browse Available Times

1. Navigate to the booking page
2. Select your preferred date from the calendar
3. View available time slots for that date
4. Choose a time that works for you

Step 2: Enter Booking Details

1. Fill in your personal information:
   • Full name
   • Email address
   • Phone number (optional)
2. Add any special requirements or notes
3. Select the service type if applicable

Step 3: Confirm Your Booking

1. Review all details carefully
2. Confirm the date, time, and service
3. Click “Confirm Booking”
4. You’ll receive a confirmation email

Managing Your Bookings

Viewing Your Bookings

• Access “My Bookings” from the main menu
• View upcoming and past appointments
• See booking status and details

Modifying a Booking

1. Go to “My Bookings”
2. Find the booking you want to change
3. Click “Modify” or “Reschedule”
4. Select a new available time slot
5. Confirm the changes

Canceling a Booking

1. Navigate to your booking details
2. Click “Cancel Booking”
3. Confirm the cancellation
4. You’ll receive a cancellation confirmation

Booking Status Types

• Confirmed: Your booking is confirmed and scheduled
• Pending: Waiting for approval from the service provider
• Cancelled: The booking has been cancelled
• Completed: The appointment has taken place

Notifications

You’ll receive notifications for:

• Booking confirmations
• Booking reminders (24 hours before)
• Booking modifications
• Cancellations

Managing Notification Preferences

1. Go to “Account Settings”
2. Select “Notifications”
3. Choose your preferred notification methods:
   • Email notifications
   • SMS notifications (if available)
   • In-app notifications

Account Management

Updating Your Profile

1. Click on your profile icon
2. Select “Account Settings”
3. Update your information:
   • Personal details
   • Contact information
   • Password
   • Timezone preferences

Privacy Settings

Control what information is shared:

• Public profile visibility
• Contact information sharing
• Booking history visibility

Mobile App Features

If using the mobile app:

• Push Notifications: Real-time updates on your device
• Calendar Integration: Sync with your device calendar
• Quick Booking: Faster booking process optimized for mobile
• Offline Access: View your bookings without internet connection

Troubleshooting Common Issues

Can’t Find Available Times

• Try selecting different dates
• Check if you’re looking at the correct service type
• Verify the time range you’re searching in

Booking Confirmation Not Received

• Check your spam/junk folder
• Verify your email address is correct
• Contact support if the issue persists

Unable to Cancel or Modify

• Check the cancellation policy
• Ensure you’re within the allowed timeframe
• Contact the service provider directly if needed

Getting Support

If you need help:

1. Help Center: Access built-in help articles
2. Contact Form: Submit a support request
3. Live Chat: Real-time assistance (if available)
4. Phone Support: Call during business hours

Tips for Best Experience

• Book in Advance: Popular time slots fill up quickly
• Double-Check Details: Verify all information before confirming
• Set Reminders: Use calendar reminders for important appointments
• Keep Contact Info Updated: Ensure you receive all notifications
• Read Policies: Familiarize yourself with cancellation and modification policies

Access the Platform

Ready to manage your bookings? Visit the BOOKIN platform to access your account, view your appointments, and make new bookings.