User Manual

This guide covers two roles: customers using a business’s public booking page, and business users signed in to the dashboard.

Part A — Booking as a customer (public page)

Customers usually do not create a BOOKIN login. You book through the link, QR code, or embedded widget the business shares.

Open the business booking page (for example bookin.biz/en/book/your-business).
Complete the on-screen steps in order. The business may customize the flow; you might see service selection, date & time, extra questions, your details, and review / confirm.
Enter your name and email. Verify your email with the one-time code (OTP) sent to your inbox before you can continue.
Add phone or notes if the form asks for them.
Review everything, then submit. You receive a booking code and email messages depending on the business’s notification settings.

Status: New online bookings are often pending until the business confirms them; then they show as confirmed. See your status on the confirmation screen or booking-status page.
Check status: Use the booking status page and your booking code (link format may look like bookin.biz/en/booking-status/... or a generic status page — use the URL the business gives you).
Changes or cancellation: There is no separate “My bookings” login for guests. Contact the business or follow instructions in their emails.

Check spam for OTP and confirmation emails.
Keep your booking code somewhere safe.
If no times appear, try other dates or another service; rules are set by the business.

After sign-up, organization owners are guided through onboarding (/onboarding): business profile, availability, and related setup steps.
Other roles may skip straight to the dashboard depending on permissions.

Area	Purpose
Dashboard	Snapshot of today, metrics, shortcuts, QR/embed for your booking page
Calendar	Visual schedule; create and inspect appointments
Bookings	List and filter appointments
Customers	Customer records and history
Services	What customers can book
Slots	Business hours, generated slots, overrides, slot settings
Settings	Team, business profile, booking form, domains (plan), security, notifications, activity
Notifications	In-app notification list
Billing / Pricing	Subscription and plan changes (as available on your account)

Email and in-app notifications depend on your notification and notification provider settings.
Channel options (for example Slack or Discord) are configured under Settings, not on a separate “marketing SMS” screen for customers.

Under Settings → Security you can manage password, two-factor authentication, and passkeys (where enabled).