User Manual

User Manual

This guide covers two roles: customers using a business’s public booking page, and business owners and team members signed in to the dashboard.

Open BOOKIN

Visit bookin.biz to sign in to your business account or open a booking link shared by a business.

Part A — Booking as a customer (public page)

Customers do not create a BOOKIN login. You book through the link, QR code, or embedded widget the business shares.

The flow

1. Open the business’s booking page — usually its own address, like your-business.bookin.biz, or a custom domain of its own.
2. Service — pick what you want to book.
3. Date & Time — choose from the available slots.
4. Your Info — name and contact details.
5. Verify Email — enter the six-digit code sent to your inbox. It expires after 10 minutes.
6. Confirm — review and submit.

Some businesses add extra questions of their own just before the final step.

After you book

• Status: new bookings usually start pending until the business confirms them. Your first email is “Booking Request Received” — confirmation follows separately. Statuses you may see: Pending, Confirmed, Completed, Cancelled, No Show.
• Check status: use the business’s booking status page with your booking code (format ABC-123-XYZ). Links in your emails open it with the code already filled in.
• Cancelling: if your booking is confirmed, cancel it yourself with the Cancel Booking button on that page. The exception is bookings made without an email address — for those, contact the business.
• Rescheduling: not self-service. Cancel and rebook, or contact the business.
• Reminders: typically a week before, a day before, and three hours before.

Tips

• Check spam for verification and confirmation emails.
• Keep your booking code somewhere safe.
• If no times appear, try other dates or another service — availability is set by the business.

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Part B — Running your business (dashboard)

Sign in at bookin.biz with the account your organization uses. Every sign-in lands on the Calendar.

First-time setup (owners)

There’s no setup wizard. Signing up creates your organization, business details, booking subdomain and a starting schedule automatically, and the Calendar shows a “Finish setting up your business” checklist: complete your business profile, confirm your business hours, confirm your booking slots, add a service.

Main areas

Area	Purpose
Calendar	Your schedule, the setup checklist, and where you create bookings
Insights	Booking, revenue, demand and customer reports (Pro)
Bookings	Every appointment in a searchable, filterable list
Customers	Customer records, notes and history
Services	What customers can book
Website Builder	Build and publish a website for your business
Slot Management	Business hours, slot settings, date overrides
Media	Images and files used across your account
Billing	Plan, invoices, payment method — owner only
Settings	Team, general, business, notifications, notification providers, domains, booking form, security

What you see depends on your role. Media, Billing and Settings are permission-gated; a member gets read-only access to the core screens plus Security.

Roles

BOOKIN has exactly three roles:

• Owner — everything, including billing and removing team members.
• Admin — most things, but not billing or pricing.
• Member — read-only on bookings, dashboard, slots and business hours.

Notifications

• Settings → Notifications controls which categories you receive: System, Appointment, Marketing.
• Settings → Notification Providers controls the channels: dashboard, email, Slack, Discord and LINE. Everything except dashboard needs Starter or above.
• The bell in the header shows in-app activity.

Security

Under Settings → Security you can change your password and manage two-factor authentication and passkeys. This tab is available to every role.

If you signed up with Google, set a password first — 2FA can’t be enabled without one.

Support

For product or billing issues, use the contact options on bookin.biz.

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Related guides

• Booking Guide — illustrated customer booking steps
• Getting Started — first login and orientation
• Business guides — dashboard, services, calendar, and more