Platform Features
Plan comparison tables are short on detail by necessity. This page explains what each feature actually does in practice, and which plan includes it.
For prices and limits, see Billing & Pricing.
On every plan, including Free
Section titled “On every plan, including Free”Public booking page
Section titled “Public booking page”Your own booking page at your-business.bookin.biz, open around the clock. Customers pick a service, pick a time from your real availability, verify their email and book. No account needed on their side.
Calendar and bookings
Section titled “Calendar and bookings”Week and month views of your schedule, a searchable list of every booking, and the ability to create bookings yourself for phone and walk-in customers.
→ Creating Appointments · Managing Appointments
Customer records
Section titled “Customer records”Every person who books gets a record: contact details, booking history, total spent, completed appointments, last visit.
Services and availability
Section titled “Services and availability”Your service catalogue with durations and prices, and an availability engine that turns your business hours into bookable slots — with capacity for group sessions, buffers between appointments, recurring breaks and date overrides.
→ Managing Services · Business Hours & Time Slots
Share tools — link, QR code and embed
Section titled “Share tools — link, QR code and embed”A copyable link, a QR code to print or display, and an embed snippet that puts your booking flow inside your own website. All on the Calendar under Your booking page.
Custom domain
Section titled “Custom domain”Use a domain you own instead of your BOOKIN subdomain. BOOKIN gives you the DNS records and handles the SSL certificate.
Free, Starter: one domain. Pro: five.
AI website builder
Section titled “AI website builder”Build a full website for your business from your existing BOOKIN data — services, hours, location — then edit it by chatting with an AI design agent or dragging blocks on a canvas. Includes booking blocks that embed your live booking flow.
Media library
Section titled “Media library”One place for the images used across your account — service photos, logo, cover image, website images. Upload by drag-and-drop or import from a URL.
Available on every plan, but restricted by role: you need media permissions to see it, and separate permissions to upload, rename or delete.
Automated reminders
Section titled “Automated reminders”Reminder emails to customers ahead of their appointment — about a week before, a day before, and three hours before. This is the feature that cuts no-shows, and it runs on every plan.
Dashboard notifications
Section titled “Dashboard notifications”In-app notifications for new bookings and status changes, via the bell in the header.
Account security
Section titled “Account security”Two-factor authentication, passkeys, and password management — for every role, on every plan.
Starter and above
Section titled “Starter and above”Email, Slack and Discord notifications
Section titled “Email, Slack and Discord notifications”Get told about new bookings and changes where you already work. Slack and Discord connect by webhook and have a test button.
Customers get email regardless — this is about your channels.
LINE integration
Section titled “LINE integration”Two things: notifications to you through LINE, and a LINE-native booking flow for your customers, including confirmations and reminders as LINE messages.
Note that the LINE booking flow is a simplified three-step version and doesn’t include custom booking-form steps.
Customer notes
Section titled “Customer notes”Attach notes to appointments, categorised as General, Medical, Preference, Allergy, Follow-up or Complaint. Note that notes are emailed to the customer, so they are not a confidential record.
Follow-up booking
Section titled “Follow-up booking”Book a customer’s next appointment straight from their record, with their details already filled in.
Pro and above
Section titled “Pro and above”Insights
Section titled “Insights”Reporting on what your business is actually doing: booking counts and pending totals, completed value, completion, cancellation and no-show rates, your busiest and quietest days, peak booking times, top services, and how many customers come back.
Ranges of 7 days, 30 days, 90 days or this month. Free and Starter accounts can open the page and see a blurred preview.
Custom booking form
Section titled “Custom booking form”Add your own steps and fields to the customer booking flow — text, long text, number, checkbox and dropdown fields, with required flags and options lists.
Enterprise
Section titled “Enterprise”Enterprise removes the limits — unlimited bookings, services, team members, booking horizon and custom domains — and is arranged by talking to us rather than checking out online. Select it on the pricing page to open a contact form.
Related Guides
Section titled “Related Guides”- Billing & Pricing — prices, limits, and what counts against them
- Dashboard Overview — where each of these lives
- Getting Started — first login and setup