Notifications & Reminders

BOOKIN sends messages on your behalf. This page lists every one of them, so nothing your customers receive is a surprise to you.

Where to configure

Settings → Notifications controls which categories you receive. Settings → Notification Providers controls the channels. See Settings & Configuration.

What your customers receive

When	Message	Notes
They book	Booking Request Received	Booking code and details. This is a receipt, not a confirmation
During booking	Email Verification Code	Six digits, expires in 10 minutes
You confirm, complete or change	Appointment Status Updated
Anyone cancels	Appointment Cancelled	Wording differs depending on who cancelled, and includes your cancellation reason
A week, a day, and 3 hours before	Appointment reminder	Email, and LINE where connected
You add a note to their appointment	Note Added to Your Appointment	Includes the note text and category

Two things to know

The first email is not a confirmation. Customers get “Booking Request Received”, which tells them the request landed. They get a separate message when you confirm — so confirm promptly, or they’re left waiting.

Notes are emailed to the customer in full, so keep confidential detail out of them. See Managing Customers.

Reminders

Reminders go out roughly one week, one day, and three hours before an appointment, and each window sends only once. Cancelled, completed and no-show bookings are skipped — another reason to keep statuses accurate.

Email reminders go to your customers on every plan, including Free — they aren’t something you switch on. Reminders as LINE messages need LINE connected, which does require Starter or above.

What you receive

When	Message
A new booking arrives	New Appointment: {customer}
A booking’s status changes	Appointment Status Updated: {customer}
You invite someone	They get an Accept Invitation email
You request a password reset	Password Reset Request — the link is valid for 1 hour
A custom domain verifies, fails, goes down or recovers	Domain status emails

These arrive in your dashboard bell and, depending on your provider settings, by email, Slack, Discord or LINE.

The daily slot reminder

If your business has no weekly schedule or no open business hours, BOOKIN emails every owner once a day — “Action Required: Set Up Time Slots for Your Business” — with a high-priority notification in the bell.

It repeats daily until availability exists. If you’re getting it, the fix is to open Slot Management → Business Hours, mark at least one day open, and save. See Business Hours & Time Slots.

Categories

Settings → Notifications has three switches:

• System — platform and account messages
• Appointment — bookings, changes, cancellations
• Marketing — product news

They apply across every channel at once. Turning off Appointment doesn’t stop your customers getting their emails — it stops you being notified.

Channels

Channel	Setup	Plan
Dashboard	On by default	All plans
Email	Enable or disable	Starter+
Slack	Webhook URL, default channel, avatar	Starter+
Discord	Webhook URL, default channel, avatar	Starter+
LINE	Connect via LINE Login	Starter+

Slack and Discord validate the webhook format and provide a Test button. Use it — a webhook that was revoked fails silently otherwise.

Email delivery is configured centrally by BOOKIN, so you get an on/off switch rather than mail server settings.

For LINE, you must add the LINE Official Account as a friend to receive messages.

There is no SMS channel

BOOKIN notifies by dashboard, email, Slack, Discord and LINE. SMS is not available.

Cutting no-shows

1. Confirm quickly. An unconfirmed booking feels provisional to the customer.
2. Collect email addresses for every booking, including ones you create — no email means no reminders.
3. Offer LINE reminders to customers who prefer it.
4. Mark no-shows honestly so Insights shows you the real rate and its pattern.

Related Guides

• Settings & Configuration - Where to configure all of this
• Managing Appointments - Statuses that trigger messages
• Managing Customers - Notes and what reaches the customer
• Insights - Measuring the effect