Booking through LINE

BOOKIN runs inside LINE as a MINI App. Customers find a business, book, and get their confirmations and reminders without leaving LINE.

Starter and above

LINE features need the Starter plan or higher. See Billing & Pricing.

For customers

Finding a business

The LINE directory lets you search businesses and filter by category, scrolling for more as you go.

Booking

The LINE booking flow has three steps:

1. Choose a service
2. Choose a date and time
3. Review

You’re already signed in with LINE, so there’s no separate account. You’ll need your first and last name, plus either a phone number or an email address.

You can opt in to “Send reminders and confirmations via LINE” while booking.

After booking you’ll see your booking code with a copy button, and a note that a confirmation has been sent through LINE.

The LINE flow is shorter than the web one

Businesses can add custom questions to their web booking form. Those don’t appear in the LINE flow — LINE bookings always use the standard three steps.

Opening BOOKIN outside LINE

If you open a BOOKIN LINE link in a normal browser, you’ll see an Open BOOKIN in LINE screen with a QR code and a button, since the MINI App only runs inside LINE.

For businesses

What you get

Two separate things, both needing Starter or above:

LINE notifications to you — new appointment notifications in LINE alongside your other channels.

LINE booking for your customers — your business appears in the LINE directory with its own booking flow, and your customers receive confirmations and reminders as LINE messages.

Connecting LINE

Go to Settings → Notification Providers and connect through LINE Login. You’ll come back to the settings page with LINE connected.

Add the Official Account as a friend

“You must add the LINE Official Account as a friend to receive messages.” Without that, the connection shows as active but no messages arrive.

Messages your customers receive

Three LINE-approved message types: confirmation, reminder, and status update.

LINE limits how many follow-up messages you can send

Sending a booking confirmation grants a limited number of follow-up messages for that booking. Once that allowance is used, further LINE messages for it stop.

This is a LINE platform rule, not a BOOKIN setting. In practice: don’t rely on LINE alone for a critical message. Customers who also give an email address get the email chain as well.

Customers only get LINE messages if they opted in during booking.

Deciding whether to use it

LINE booking suits businesses whose customers already live in LINE — common in Japan. Worth weighing:

• Shorter flow — fewer steps, but no custom questions
• Higher completion — no email verification step to lose people at
• Message limits — the follow-up allowance above
• Not a replacement — your web booking page keeps working, and most businesses run both

Related Guides

• Booking Guide - The standard web booking flow
• Notifications & Reminders - Every message BOOKIN sends
• Settings & Configuration - Connecting notification providers
• Billing & Pricing - Plan requirements